Privacy Policy

1. Information We Collect

We may collect information in the following general categories when you interact with our website or services:

• Account information — such as name, email address, and credentials provided when registering for an account or trial.
• Usage data — such as pages viewed, features accessed, session duration, and general interaction patterns within the platform.
• Device and technical data — such as browser type, operating system, IP address, and approximate location derived from standard web request headers.
• Communications — information you provide when contacting support, submitting inquiries, or responding to surveys.
• Exchange or portfolio data you choose to input — where you voluntarily connect or upload data for analysis purposes within the service.

2. How We Use Information

Information collected may be used for purposes such as:

• Operating, maintaining, and improving the website and service features.
• Providing account access, customer support, and responding to inquiries.
• Monitoring platform performance, security, and usage trends.
• Communicating updates, service notices, or requested information.
• Complying with applicable legal obligations where required.

3. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal data, we generally rely on one or more of the following: performance of a contract with you, your consent, our legitimate interests in operating and securing the service, or compliance with a legal obligation. The specific basis depends on the nature of the data and the context of collection.

4. Sharing of Information

We do not sell personal information. Information may be shared in limited circumstances, including:

• With service providers who support hosting, analytics, communications, or payment processing on our behalf.
• Where required to comply with applicable law, regulation, legal process, or governmental request.
• To protect the rights, property, or safety of Starlight Bitvox, our users, or others.
• In connection with a business transaction such as a merger, acquisition, or sale of assets, subject to appropriate confidentiality safeguards.

5. Data Retention

We retain information for as long as reasonably necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Retention periods may vary depending on the type of data and the context in which it was collected.

6. Security Measures

We use administrative, technical, and organizational measures designed to protect information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Cookies and Similar Technologies

Our website may use cookies and similar tracking technologies to support core functionality, remember preferences, and understand general usage patterns. You can typically control cookie behavior through your browser settings; disabling cookies may affect certain features of the site.

8. Third-Party Links and Services

Our website or service may contain links to third-party websites or integrate with third-party tools. This Privacy Policy does not apply to those third parties, and we encourage you to review their respective privacy practices independently.

9. International Data Transfers

Depending on how our service is hosted and operated, information may be processed or stored in locations other than your own. Where such transfers occur, we aim to apply appropriate safeguards consistent with applicable requirements.

10. Your Choices and Rights

Depending on applicable law and your jurisdiction, you may have rights to access, correct, delete, or restrict certain uses of your personal information, as well as to object to certain processing or request a copy of your data. To exercise any such rights, please use the contact details provided on our Contact page.

11. Children's Privacy

Our services are not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by a revised date, and continued use of our services after changes take effect constitutes acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please reach out via the details provided on our Contact page.