Support

Frequently Asked Questions

Answers to common questions about how Starlight Bitvox analyzes exchange data, manages risk signals, and fits into your existing workflow as a freelancer or independent contractor.

What exactly does Starlight Bitvox do?

Starlight Bitvox aggregates and analyzes account and market data across the exchanges you connect, then surfaces risk indicators and performance patterns through a single dashboard. It is designed to help independent contractors who manage activity across multiple platforms keep a consistent view of exposure without manually cross-checking each exchange.

Which exchanges can I connect?

Starlight Bitvox is built to work with multiple major exchanges through standard API connections. Supported exchanges and integration steps are listed inside your account once you sign up, since available connections can change as platforms update their own APIs.

Do I need trading or technical experience to use this?

No. The dashboard is built for freelancers and contractors who need clear summaries rather than raw data feeds. Most users get value from the default views without configuring anything beyond connecting their accounts.

How does the risk scoring work?

Risk indicators are generated from account-level data such as exposure concentration, volatility of activity, and historical patterns across connected exchanges. The scoring is intended as a decision-support signal, not a guarantee or financial recommendation, and should be interpreted alongside your own judgment.

Is my exchange data secure?

Connections use read-focused API access wherever an exchange supports it, and data is handled according to the practices described in our Privacy Policy. We recommend reviewing the permission scopes requested during setup and granting only what is necessary for the features you plan to use.

Can I use Starlight Bitvox with more than one account on the same exchange?

Yes, multiple accounts on the same exchange can typically be added as separate connections, letting you view them individually or combined in your dashboard, depending on how you've organized your workspace.

Is there a free trial, and what happens after it ends?

New accounts can start with a free trial to explore core features before committing. When the trial period ends, you'll be prompted to choose a plan to continue; no automatic charge occurs without your confirmation.

Can I cancel or disconnect an exchange at any time?

Yes. You can disconnect any exchange connection or cancel your subscription from your account settings at any time. Disconnecting removes Starlight Bitvox's access to that account's data going forward.

Does Starlight Bitvox execute trades on my behalf?

No. Starlight Bitvox is an analysis and monitoring tool. It does not place orders or move funds. All trading decisions and actions remain entirely in your control on your connected exchange accounts.

What if I only use one exchange — is this still useful?

Yes. While Starlight Bitvox is built with multi-exchange users in mind, the risk analysis and reporting tools apply to a single connected account as well, and you can add more exchanges later as your activity grows.

Who can I contact if I have a question that isn't covered here?

Visit our Contact page to reach out directly. We aim to respond to account and product questions as promptly as possible.